Welcome to our FAQ section, where we address all your concerns to ensure your beloved pet receives the best care possible. Our goal is to provide you with peace of mind by answering your questions thoroughly and transparently, so you can feel confident entrusting your dog to us.
FAQs
1.
How do I know my dog will be OK? At Pets At Their Best, we prioritise your dog's wellbeing by employing experienced and caring professionals, providing a safe and enriching environment, and offering personalised attention. Our staff are trained regularly in canine first aid, nutrition and animal naturopathic care. We hold the highest possible insurance for animal care to ensure the highest standards of care.
3.
What grooming services do you offer? We offer a full range of grooming services, including baths, haircuts, nail trimming, ear cleaning, and more. Our professional groomers are skilled in handling dogs of all breeds and sizes, ensuring your pet looks and feels their best.
5.
How does pick-up and drop-off work? We offer convenient pick-up and drop-off services for both group play sessions and dog walking. Simply schedule a time that works for you, and our friendly staff will handle the transportation, ensuring your dog arrives safely and comfortably.
7.
How do I book a service or schedule a visit? You can contact us via phone or through our website to arrange a convenient time for group play, dog walking and grooming.
9.
How do you handle my data? Our GDPR statement can be found in our Terms & Conditions and by following the link to these at the bottom of the webpage.
2.
How do your group play sessions work? Our group play sessions offer a fun and safe environment where your dog can play, socialise, and engage in stimulating activities throughout the day. We have separate play areas for different sizes and temperaments, and our trained staff ensures every dog gets plenty of exercise and attention.
4.
Can you accommodate special dietary or medical needs? Yes, we can accommodate special dietary and medical needs. Please provide detailed instructions and any necessary medications and our staff will ensure they receive the proper care and attention.
6.
How do you ensure the safety and wellbeing of the dogs? We maintain a clean and secure environment with constant supervision, regular health checks, and strict sanitation protocols. Our staff are trained in canine behaviour and first aid, and we carefully monitor all interactions to prevent any issues.
8.
Where can I find your terms and conditions? At the bottom of our webpage, using the Terms & Conditions link.